Parks, Forestry and Recreation is reviewing its permitting process to improve the customer experience and reduce the turnaround time for issuing permits. This review will complement the Recreation Business Transformation process and advise the procurement of a new registration and permitting system.
Parks Forestry & Recreation began public consultation for the Permitting Process Review by engaging external stakeholders in two meetings to obtain their feedback and recommendations on how we can make the process faster, easier and friendlier. They are now circulating a pubic survey to previous permit holders to obtain additional feedback, particularly from those who were unable to attend the public consultations. The survey will be available from October 12 to November 1, 2016 and can be accessed by clicking here. I encourage anyone who has experienced challenges relating to park and facility permitting to complete the survey.